A new Charter setting out what individuals, businesses and other groups dealing with HM Revenue & Customs (HMRC) can expect from the department, as well as what it expects from them, was launched today.

Under the Charter, HMRC gives a commitment to:

• respect individuals and businesses;
• help and support them to get things right;
• treat them as honest;
• treat them even-handedly;
• be professional and act with integrity;
• tackle people who deliberately break the rules and challenge those who bend the rules;
• protect their information and respect their privacy;
• accept that someone else can represent them; and
• do all it can to keep the cost of dealing with HMRC as low … Continue Reading